1. Introduction
At Startup Credit, we are committed to protecting your privacy and ensuring the security of your
personal
information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data
when you use our platform and services.
We understand that as a startup seeking financing, you share sensitive business and personal
information with us. We take this responsibility seriously and have implemented comprehensive
measures to protect your data.
Your Privacy Matters: We will never sell your personal information to third
parties. Your data is used solely to provide you with our services and connect you with
appropriate funding opportunities.
2. Information We Collect
2.1 Personal Information
We collect personal information that you provide directly to us, including:
- Name, email address, phone number, and contact details
- Company name, business registration details, and tax identification numbers
- Professional background and work experience
- Government-issued identification documents
- Banking and financial account information
2.2 Business Information
To provide our services effectively, we collect information about your startup:
- Business plans, pitch decks, and financial projections
- Revenue, expenses, and financial statements
- Product or service descriptions
- Market analysis and competitive landscape information
- Funding requirements and use of funds
- Intellectual property details
2.3 Technical Information
When you use our website, we automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our platform
- Cookies and similar tracking technologies
- Referral source and navigation patterns
2.4 Communication Data
We retain records of:
- Emails, phone calls, and messages exchanged with our team
- Support tickets and customer service interactions
- Feedback, surveys, and reviews
3. How We Use Your Information
We use the collected information for the following purposes:
| Purpose |
Description |
| Service Delivery |
To provide startup financing advisory services and connect you with funding sources |
| Application Processing |
To prepare and submit funding applications on your behalf |
| Communication |
To respond to inquiries, provide updates, and send important notifications |
| Matching Services |
To match your startup with appropriate investors and funding programs |
| Platform Improvement |
To enhance our services and user experience |
| Compliance |
To comply with legal obligations and prevent fraud |
| Marketing |
To send relevant updates about our services (with your consent) |
4. Information Sharing and Disclosure
4.1 With Your Consent
We share your information with third parties only with your explicit consent:
- Investors and Funding Entities: We share relevant business information with
potential investors, venture capital firms, angel investors, and government funding programs
when you authorize us to do so
- Partner Organizations: We may share information with our business partners who
assist in delivering services to you
4.2 Service Providers
We engage trusted third-party service providers who assist us in operating our platform:
- Cloud storage and hosting providers
- Payment processors and financial service providers
- Customer relationship management (CRM) systems
- Email and communication platforms
- Analytics and data processing services
These service providers are contractually obligated to protect your data and use it only for
specified purposes.
4.3 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes, court orders, or government requests
- Enforce our Terms and Conditions
- Protect the rights, property, or safety of Startup Credit, our users, or others
- Prevent fraud, security issues, or technical problems
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the
acquiring entity. We will notify you of any such change.
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data transmitted to and from our platform is encrypted using
SSL/TLS technology
- Access Controls: Only authorized personnel have access to your data on a
need-to-know basis
- Secure Storage: Your data is stored on secure servers with regular backups
- Authentication: We use strong password requirements and multi-factor
authentication
- Regular Audits: We conduct regular security assessments and vulnerability
testing
- Employee Training: Our team is trained on data protection and confidentiality
practices
Important: While we implement robust security measures, no method of
transmission over the internet is 100% secure. Please use strong passwords and protect your
account credentials.
6. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy
Policy:
- Active Accounts: Your data is retained while your account is active and you are
using our services
- Legal Requirements: We may retain certain data to comply with legal, tax, and
accounting obligations (typically 7 years in India)
- Business Records: Transaction records and communication logs are retained for
business purposes and dispute resolution
- Anonymized Data: We may retain anonymized data for analytics and research
purposes indefinitely
When data is no longer needed, we securely delete or anonymize it.
7. Your Rights and Choices
You have the following rights regarding your personal information:
7.1 Access and Correction
You have the right to access, review, and update your personal information at any time. Contact us to
request a copy of your data.
7.2 Deletion
You can request deletion of your personal information, subject to legal and contractual obligations
that may require us to retain certain data.
7.3 Opt-Out
- Marketing Communications: You can unsubscribe from promotional emails by
clicking the unsubscribe link in any email
- Cookies: You can manage cookie preferences through your browser settings
- Data Sharing: You can withdraw consent for sharing your information with
specific third parties
7.4 Portability
You can request a copy of your data in a portable format to transfer to another service provider.
7.5 Complaints
If you have concerns about how we handle your data, please contact us first. You also have the right
to lodge a complaint with the relevant data protection authority in India.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform:
8.1 Types of Cookies We Use
- Essential Cookies: Required for the platform to function properly
- Performance Cookies: Help us understand how visitors use our website
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements (with consent)
8.2 Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may affect
the functionality of our platform.
9. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the
privacy practices of these external sites. We encourage you to review the privacy policies of any
third-party sites you visit.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect
personal information from minors. If we discover that we have inadvertently collected data from a
minor, we will promptly delete it.
11. International Data Transfers
Your information is primarily stored and processed in India. If we transfer data to other countries,
we ensure appropriate safeguards are in place to protect your information in accordance with this
Privacy Policy and applicable laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal
requirements. We will notify you of significant changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending an email notification to registered users
- Displaying a prominent notice on our platform
Your continued use of our services after changes become effective constitutes acceptance of the
updated Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices,
please contact us:
- Email: info@startupcredit.in
- Phone: +91 9850344666
- Address: Kharghar, Navi Mumbai, India
We will respond to your inquiry within 30 days.
Your Consent: By using our platform and services, you acknowledge that you have
read, understood, and agree to the practices described in this Privacy Policy.
